Orders may be received via email, the website, fax (our fax is 402-341-8359), or mail. All requested information must be completed and signed or include an authorized purchase order before the order moves into production. This includes any necessary artwork, logo details, and/or additional copy information. Limited Offer/Availability! The Cool School Folders items are available in limited quantities. Please order early to be sure to receive the finish and style of choice. Canceled/Change Orders: Cancellation or changes after an order is in process require payment for work performed.

Art, Set-Up, and Proofs Set Up Charges: Each new or change order incurs a $60 set up charge. This charge is waived if the files are supplied print-ready. Print ready files are supplied the correct size and resolution in either vector or PDF format. Additional costs may be incurred if extensive work or rework is required at proof. Further artwork details are available on our website: There are no set up charges for exact repeat orders.

Copyright:  Provide only artwork to which you own or have rightful permission to reproduce. The Cool School Folder Company and its parent and partner companies shall be defended by the supplier of all custom artwork supplied and held harmless against claims, suits, costs, damages, judgments, attorney fees, license fees, settlements, or expenses incurred, claimed, obtained, or sustained by third parties, in the case of any intellectual property infringement (including copyright and trademark infringement), dilution, misappropriation, or otherwise, because of the manufacture, use, marketing, or sale of folders. In short, do not use images or artwork other than your own. Also, to protect all parties, we may require signed releases or authorization confirming the ownership of customized artwork.

Proofs: First-time orders being set up by The Cool School Folder Company require either a laser or pdf proof approval by the customer before production can begin. If the proof is not replied to within two working days, this will delay shipping. Repeat orders may request a proof on the order form (or PO) supplied with the order submission. There is no charge for the first PDF or laser provided proof, further proofs may incur additional costs dependent on the amount of prep time required and if there are expedited shipping costs. Please check your proof carefully. Once approved, the proof is the final version sent to production. The Cool School Folder Company is not responsible for errors which appear on the proof but are not changed at the time of approval.

Production Time

New, first-time orders range from 4-6 weeks production depending on the artwork supplied and the extent of changes made during the proof process. Exact Repeat orders and orders with minimal changes ship within 21 working days. (Working days do not include weekend or holidays.) Occasionally there are delays beyond our control, for example strikes or material shortages, in this case we will communicate with you promptly the revised delivery options to the best of our knowledge.

Rush Production: If circumstances arise that require rush production, please call customer service. Expedited service and shipping incur additional costs, must be pre-approved, and are arranged whenever possible.

Quality of Product and Service: The Cool School Folder Company takes every customer’s trust seriously when creating your school communication tools. Every employee is committed to meeting your quality and service expectations. If you are dissatisfied for any reason, please contact us promptly with your concern. We resolve to handle each concern quickly and address each unique circumstance to the best possible resolution. It is important that we are alerted to any concerns within 90 days of the shipdate, (beyond this timeframe there are limitations to solution options.) Damages caused from shipping issues must be reported within 7 working days. The Cool School Folder Company liability is for the value of the product only and does not include any special or consequential damages.

Right to Promotion: We reserve the right to use, in our advertising, any items we produce, unless the customer specifies a request otherwise, in writing, at the time the order is placed.

Shipping: The prices included in this catalog include ground shipping to one school or warehouse location (via dock delivery as appropriate to the quantity) within the contiguous US. The shipping carrier is at the discretion of The Cool School Folder Company. If a specific carrier is requested, or expedited shipping is necessary, these costs will be invoiced to the customer. Free shipping does not include special requests like residential or inside delivery. If you have a special request, please note it at the order and we will confirm the additional cost before beginning production. If the special request is supplied while the order is in production or is not noted at the time of the order, then the additional costs may be billed without prior authorization and are the responsibility of the ordering party.

Hold and Ship Option: If you do not want a shipment delivered to the school until a specific date, please make a note at the time of your order. Without a hold noted, our production facility will ship and invoice product as soon as production is completed. If folders are returned to us due to school or warehouse closed and we were not alerted to a hold date, the ordering party is responsible for the additional shipping costs.

Terms: The Cool School Folder Company accepts payments via check or credit card. We do not ship COD. Returned checks incur a $25 return charge and we reserve the right to stop production on any orders in-house until accounting issues are resolved. We reserve the right to require prepayment on any order before beginning production. Product is invoiced for the amount shipped at the time of shipping. Payment terms for open accounts are within 30 days from invoice date. We reserve the right to bill finance charges at 1.5% per month on the total unpaid balance. All prices in this catalog are based on US currency and out of country orders must be prepaid by credit card at the value of the US dollar.

Quantity shipped and billed:  Be sure to order enough! The Cool School Folder Company understands the critical point of staying within budget, so we do not ship or bill more than the ordered quantity.  Because of the extensive processes offered, it is possible for personalized orders to a ship up to 10% less than the original order, non-personalized may ship up to 5% less. The Cool Folder Company invoices only for actual amount shipped. If customer requires exact quantity, there is a 10% surcharge applied to the order. 

Volume discounts: Each style, imprint, and size are separate orders and will be priced accordingly. If your district or school group would like to place several orders together for a “volume discount” these will be especially estimated and reviewed. In those cases, the quote information must be supplied with the order.